FAQs for Wood Library’s Reopening

Find answers to our most frequently asked questions here.

Is it safe to borrow library materials during the pandemic?

Working with approval from local health authorities and following guidance from the NYS Governor, we are taking all precautions to ensure that materials on our shelves and those that are returned to us are safe to be handled by the public.  Returned items will not be handled for the recommended period of 72 hours. 

If you are feeling unwell or if any member of your household is sick or in isolation, please do not borrow  library materials. This will help us all feel more comfortable and confident with the safety of our collections. We look forward to serving you again when everyone in your household is healthy. Please note all materials currently checked out to you prior to closing have been renewed until September 30.  New checkouts will follow current circulation policy.

When will the building reopen?

Starting July 13, Wood Library will permit  a limited number of patrons inside the building.   Patrons should stay home if they are sick or have had contact with someone who is sick.  Face masks and social distancing in the building are required.  Curbside pickup by appointment will still be available.  For more on curbside pickup and hours, please click here.

What can I expect when visiting the library?

A limited number of patrons will be allowed in the building at one time. Patrons should stay home if they are sick or have had contact with someone who is sick. Please enter through the door on Wilcox Lane, wear a mask, maintain a safe distance from others, and check in with the staff person stationed just inside the door.  If you do not have a mask, one will be provided to you.  If you cannot tolerate wearing one, please call 585-394-1381 so other accommodations can be made.  Contact tracing will be optional for patrons.

At this time, all seating has been removed.  Computers will be by appointment only.  Please call 394-1381 to schedule a 60 minute time slot.  Newspapers, magazines, and adult paperbacks will not be browsable, but holds may be placed.  Unfortunately, fishing poles, health kits, and outdoor games cannot be checked out at this time.

We ask that all patrons be considerate of others who may be waiting for entry by being as efficient as possible when in the building.  

Please follow exit signs and exit through Hamlin A Meeting Room.

What are the new hours and why are they different? 

Income sources that support the library’s operating budget are uncertain at  this time.  The library tax does not fully fund library operations and we are projecting lower than expected fundraising revenue.  We have made the difficult decision to reduce the hours the library is open to the public for the remainder of the year to help reduce costs.

Hours are:

Monday-Thursday – 10:00am-9:00pm

Friday – 10:00am-5:00pm

Saturday – 10:00am-2:00pm

Sunday – Closed

How many items can I check out at one time?

When checking out items inside the building, checkout limits remain the same as before:

Books/Magazines Unlimited*

DVDs/DVD series 10*

Music CDs 10*

Video Games 4

Audiobooks Unlimited*

*First time borrowers are limited to 6 items.

How many items can I put on hold at one time?

Patrons can place up to 7 holds on their account.

How long can I borrow items?

Borrowing periods and renewals have not changed:

Books 3 weeks 2 renewals*

New Books 2 weeks 1 renewal*

Magazines 3 weeks 2 renewals*

Audiobooks 3 weeks 2 renewals*

Music CDs 3 weeks 2 renewals*

Single Disc DVDs 1 week 1 renewal*

Multi-Disc DVDs 3 weeks 1 renewal*

Video Games 1 week 1 renewal*

Wifi Hotspots 1 week no renewals

*Renewals are allowed as specified unless the item is reserved for another person (“on hold”) in which case, it cannot be renewed.  Automatic renewals are still in effect.

Why can’t I request items from other libraries?

Delivery between libraries is currently suspended.  You may only request available items from your pickup library at this time.

Can I return items to the library?

Yes! Our outside book drops are open 24/7.  We are taking precautions to ensure that our collections are safe to be handled by members of the public and our staff.  Please continue to use the outdoor book drops at this time.

Note: Because returned items will be placed in quarantine for 72 hours, it will take a few days for items to come off your library account. We appreciate your understanding and patience during this time.  No late fees will be charged.

Can I apply for a library card?

There are a few options to gain access to library materials.  New York State residents can apply for a New York Public Library card through the SimplyE app—and gain access to digital resources, including e-books,audiobooks, databases, and more. You can also apply for a library card online by clicking here. You will receive a physical library card in the mail to access downloadable ebooks and audiobooks and other online resources.  Visit the library with a photo ID and document with mailing address listed within six months of receiving your card, and you can then check out materials from Wood Library too!

I need internet access.  Can I use a computer?

Yes!  Please call 585-394-1381 to schedule a 60 minute computer appointment.  Computers and furniture will be arranged to promote social distancing.  Equipment will be regularly cleaned and disinfected by library staff and patrons before and after use.  And remember, our wifi is still on!  Bring your device to the library grounds and log on to the OWWL network.  The wifi signal is stronger closer to Wilcox Lane.  We also have public wifi hotspots available for loan.  Please inquire at the desk.

I need to print or fax a document.  Are you accepting cash?

No matter the amount, please pay by credit or debit card.  This ensures a contactless checkout.

I need to have a document notarized.  Is your notary public available?

Unfortunately, notary services have been suspended at this time.

What if I had an AARP tax appointment scheduled?

We are encouraging all patrons who had a tax appointment scheduled with AARP to find an alternate location to file taxes.  The filing deadline has been extended to July 15.  For Federal tax questions, call 800-829-3676.  For New York tax questions, call 518-457-5431.  If you need further assistance, contact AARP at 888-687-2277.

I still haven’t responded to the U.S. Census questionnaire.  How do I do that?

The deadline has been extended to October 31.  You can complete your questionnaire online, by phone, or by mail.  For census questions, call 844-330-2020 or go to 2020Census.gov

Are you accepting book or purse donations at this time?

No.  Book and purse donations are suspended until further notice.  Please consider supporting Wood Library in other ways.  We happily accept monetary donations to support library operations.  Click here to make a donation.

I have a question? Is there anyone who can help me?

Yes!  Staff will be available anytime between 10:00am-9:00pm Monday through Thursday, 10:00am-5:00pm Friday, or 10:00am-2:00pm Saturday at 585-394-1381.  You can also reach us at woodlibrary@owwl.org or through our Facebook page.  Also, please check our website for the latest information.