FAQs during Wood Library’s Emergency Closure

Are there any library resources I can use while the library is closed?
Yes. Wood Library provides a wide array of digital offerings, including e-books for borrowing on OWWL2Go, research databases, and access to online language learning.  Stay connected to other readers by logging on to Wood Library’s book discussion forum.  Don’t forget to sign up for email updates and follow Wood Library on Facebook and Instagram for the latest news from the Library.

What if my items are due? Will I accrue late fees?
Due dates for all checked-out circulating materials have been extended until the library reopens. No late fees will accrue on materials that were originally due during the closure period.

Can I drop off my materials in outdoor book drops?
Please hold on to and use materials that are currently checked out.

What if some of my holds are ready for pick up?
Holds that are listed as ready for pick-up will be held until we reopen. Please disregard the pick-up by date listed in your account.

Can I arrange with library staff to pick up items?
For the safety and health of our patrons and staff and per Governor’s Executive Order, Wood Library is closed to the public.  Special accommodations will not be arranged.

Why can’t I place new holds through the catalog?
Staff cannot process holds on items while we are closed.  To avoid a backlog, we are temporarily disabling holds on physical items. However, you can still access and place holds on e-books and e-audiobooks through OWWL2Go.

Can I apply for a library card?
During our period of closure, new OWWL System library cards cannot be processed at Wood Library.  However, New York state residents can apply for a New York Public Library card through the SimplyE app—and gain access to an array of digital resources, including e-books, audiobooks, databases, and more. You can also apply for a digital library card to access downloadable ebooks and audiobooks through OWWL2Go if you do not have a library card. The process is easy and quick. All you need is a mobile cell phone number.

My library card is about to expire. How can I renew?
All patron accounts nearing their expiration dates during the period of closure have been renewed until June 30, 2020.

What if I had an AARP tax appointment scheduled?
We are encouraging all patrons who had a tax appointment scheduled with AARP to find an alternate location to file taxes.  For Federal tax questions, call 800-829-3676.  For New York tax questions, call 518-457-5431.

Is the U.S. Census still on schedule?
Yes. People should start receiving invitations to respond in the mail between March 12-20.  You can complete your questionnaire online, by phone, or by mail.  For census questions, call 844-330-2020 or go to 2020Census.gov

Are you accepting donations at this time?
No.  Book and purse donations are suspended until further notice.

When will the library reopen?

Many have reached out to ask about when Wood Library will reopen. Libraries are part of the NYS Department of Education and are currently in Phase 4. Library staff and the Board of Trustees are working hard to ensure that we have needed supplies, policies, and guidelines in place to reopen safely. Target dates are dependent on the curve and case numbers in phases 1-3. Our reopening is projected to be mid to late June. Services may be limited with social distancing in place.  Meeting rooms will not be able to be reserved until large group meetings are deemed safe by the Governor.  Please continue to check our website for updates. 

What services is the library offering while the building is closed?
The librarians have been busy providing fun, thoughtful content through our social media pages – Facebook, Instagram, and YouTube.  Many of our in-person programs have made the transition to online.  Check our online calendar for the latest virtual programming including story times, flannelboard sessions, the New Yorker Discussion Group, the Parkinson’s Support Group, Teen Game Night, Teen Advisory Board meetings, and special events with community partners.  Archived webinars and videos are available for later viewing.  The physical building may be closed but we are open for service online!

I have a question? Is there anyone that can help me?
If you have any questions about your account or how to access digital resources, please message us at woodlibrary@owwl.org or through our Facebook page.  Also, please check our website for the latest information.