FAQs during Wood Library’s Emergency Closure

Are there any library resources I can use while the library is closed?
Yes. Wood Library provides a wide array of digital offerings, including e-books for borrowing on OWWL2Go, research databases, and access to online language learning.  Stay connected to other readers by logging on to Wood Library’s book discussion forum.  Don’t forget to sign up for email updates and follow Wood Library on Facebook and Instagram for the latest news from the Library.

What if my items are due? Will I accrue late fees?
Due dates for all checked-out circulating materials have been extended until the library reopens. No late fees will accrue on materials that were originally due during the closure period.

Can I drop off my materials in outdoor book drops?
Yes, but we encourage patrons to hold on to and use materials that are currently checked out.

What if some of my holds are ready for pick up?
Holds that are listed as ready for pick-up will be held until we reopen. Please disregard the pick-up by date listed in your account.

Why can’t I place new holds through the catalog?
Staff cannot process holds on items while we are closed.  To avoid a backlog, we are temporarily disabling holds on physical items. However, you can still access and place holds on e-books and e-audiobooks through OWWL2Go.

Can I apply for a library card?
During our period of closure, new OWWL System library cards cannot be processed at Wood Library.  However, New York state residents can apply for a New York Public Library card through the SimplyE app—and gain access to an array of digital resources, including e-books, audiobooks, databases, and more.

My library card is about to expire. How can I renew?
All patron accounts nearing their expiration dates during the period of closure have been renewed until June 30, 2020.

What if I had an AARP tax appointment scheduled?
We are encouraging all patrons who had a tax appointment scheduled with AARP to find an alternate location to file taxes.  For Federal tax questions, call 800-829-3676.  For New York tax questions, call 518-457-5431.

Is the U.S. Census still on schedule?
Yes. People should start receiving invitations to respond in the mail between March 12-20.  You can complete your questionnaire online, by phone, or by mail.  For census questions, call 844-330-2020 or go to 2020Census.gov

Are you accepting donations at this time?

No.  Book and purse donations are suspended until Wood Library reopens.

I have a question? Is there anyone that can help me?
If you have any questions about your account or how to access digital resources, please message us at woodlibrary@owwl.org or through our Facebook page.  Also, please check our website for the latest information.